Shipping policy

Your total delivery time includes payment authorization, order processing, and carrier transit time.

In-stock items typically arrive within 2 to 6 business days. Items that are not currently in stock, are backordered, or must be specially ordered may take 1 to 2 weeks or longer, depending on supplier availability.

Our goal is to process and ship in-stock orders as quickly as possible, with many orders shipping the same business day. Delivery estimates are not guaranteed and may be affected by order volume, product availability, weather, carrier delays, or remote delivery locations.

Orders cannot be modified or cancelled once processing has started. In many cases, processing begins within minutes of an order being placed.

Any approved changes, modifications, or adjustments may be subject to a $6.00 processing fee and additional shipping charges.

Shipping rates start at $14.95 for qualifying orders under 15 lbs.

Additional shipping charges may apply to:

Some orders to these regions may still qualify for flat-rate shipping. When additional charges are required, we will contact you for approval before finalizing the shipment.

Batteries require additional packaging, safety precautions, and carrier handling. Orders containing batteries may be subject to additional shipping charges.

Shipping costs may vary depending on the battery type, size, weight, destination, and applicable carrier requirements.

Damaged batteries cannot be shipped through regular courier services due to the potential safety risk to carriers and their employees. Customers must not return a damaged battery without first receiving instructions and authorization from PartsHouse.

Batteries returned to PartsHouse without authorization, or batteries that arrive damaged due to improper packaging or handling, will not be eligible for a refund, exchange, or credit.

Mower decks, equipment hoods, fenders, structural components, and other large or heavy items require specialized packaging and freight transportation.

These products do not qualify for standard $14.95 shipping.

The base shipping rate for mower decks and qualifying large items is $399.95. This rate may be adjusted based on the item’s size, weight, destination, delivery requirements, and current freight costs.

We will contact you for approval if additional shipping charges are required before the order is shipped.

Additional charges may apply when an order exceeds standard carrier size or weight limits, requires additional packaging, or must be shipped using a freight or specialty carrier.

PartsHouse reserves the right to review and adjust shipping charges when the shipping cost calculated at checkout does not accurately reflect the cost of safely delivering the order.

Customers will be contacted for approval before any additional charges are applied.

Shipments refused at the time of delivery, or returned because they could not be delivered, may be subject to:

These costs will be deducted from any refund or credit issued.

Customers are responsible for ensuring that the shipping address, contact information, and delivery instructions provided with the order are complete and accurate.